ServiceDesk Plus User Guide - Introduction

ServiceDesk Plus is an on-premises help desk solution that helps support teams deliver efficient service so that the smooth functioning of any business remains unaffected. 

ServiceDesk Plus enables support personnel and employees to interact easily and solve issues quickly and restore any service disruptions to ensure business continuity.

To report issues, users can log on to the self-service portal of ServiceDesk Plus. On this portal, they can report issues, raise requests for specific services, and also keep track of all the requests they raised.  

In the next few pages, we will discuss how users can access the self-service portal to:

• Log issues.
• Raise service requests. test
• Initiate chat conversations with technicians.
• Search through the knowledge base for possible resolutions.
• Access projects or changes.
• Update their personal information.
  
   

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Log into ServiceDesk Plus