What Is an Issue?

The Self Service Portal enables users to report issues to their service desk.

An issue could be an event that stops you from performing your routine activity.

For example, if you are unable to connect to the network, you may not be able to collaborate with your colleagues and perform your everyday activities. Therefore, an issue can be defined as a service disruption that prevents you from performing your day-to-day activities.

Report issues to the respective service desk for quicker resolution.

Service desks are help desks that cater to the needs of specific verticals, such as Human Resources, Facilities, IT, and so on.

The help desk team is tasked with resolving all reported issues within a specific time frame, also known as service level agreements or SLAs. Depending on the type of issue reported, the SLAs can vary.

Next >>
Report an Issue